Refund Policy

Last updated: 25 September 2026

1. About This Policy

This Refund Policy explains how refunds and cancellations work for digital products purchased from Dream Textures.

Dream Textures is operated by NIFTY SCOPE HOUSE LIMITED, a company registered in the United Kingdom under company registration number 16478294.

Our registered address is:

Office 12790, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.

If you have questions about a purchase or would like to request a refund, contact us at [email protected].

2. Digital Products

Dream Textures sells ready-made, AI-generated digital textures and texture packs. All products are delivered electronically through your registered account. No physical goods are shipped.

Because our products are digital downloads, cancellation and refund rules differ from those that apply to physical goods. Please review the product description, included files, formats, and resolution before purchasing.

3. Your Right to Cancel

Where applicable consumer law gives you a right to cancel a digital purchase, you may have 14 days from the date of purchase to cancel without giving a reason.

However, this right may be lost once digital delivery begins if you have expressly agreed to immediate delivery and acknowledged that you will lose your cancellation right.

Where required, we will ask you to provide this consent and acknowledgement before completing your purchase.

If you have not given the required consent or acknowledgement, your cancellation rights may continue to apply. Nothing in this Policy limits any mandatory consumer rights available to you.

4. Refunds After Download

Where you have validly agreed to immediate digital delivery and acknowledged the loss of your cancellation right, we do not normally offer refunds simply because you have changed your mind after delivery has begun.

This does not affect your rights if a product is faulty, materially different from its description, or cannot be supplied as promised.

We may also consider exceptional refund requests at our discretion.

5. Faulty or Incorrect Products

If a purchased texture is faulty, corrupted, missing files, materially different from its description, or cannot be downloaded, please contact us at [email protected].

We will review the issue and, where appropriate, provide a replacement download, corrected files, or another suitable remedy.

If the problem cannot be resolved, or if applicable law entitles you to a refund, we will arrange a refund in accordance with your statutory rights.

We do not guarantee that every texture will be compatible with every 3D application, rendering engine, or software version. However, if a product does not meet the specifications or compatibility information stated on its product page, we will review the issue.

6. How to Request a Refund

To request a refund, please contact us at [email protected] and include:

• Your order number.
• The email address associated with your Dream Textures account.
• The name of the product.
• A brief explanation of the issue.
• Relevant screenshots or error messages, if applicable.

Please do not send us your full payment card details or other sensitive payment credentials.

We may ask for additional information where reasonably necessary to verify your order or investigate the issue.

7. Review Time

We aim to review refund requests within 4 business days after receiving the information needed to assess the request.

If additional information is required, we may contact you before completing the review. We will inform you of the outcome and, where appropriate, explain the next steps.

This review period does not limit any statutory rights or deadlines that apply to your request.

8. Refund Processing

If your refund is approved, we will arrange it within 14 days of confirming that you are entitled to the refund, or sooner where required by applicable law.

Refunds are made to the same payment method used for the original purchase, unless you expressly agree otherwise.

All payments are processed by independent third-party payment providers. Dream Textures does not collect or store your payment card details or other payment credentials.

Once the refund has been processed, the time it takes to appear in your account may depend on your bank, card issuer, or payment provider.

We do not charge a fee for processing a refund that you are legally entitled to receive.

9. Promotional Purchases

If you purchased a product using a discount or promotional code, any refund will normally be based on the amount actually paid for that product.

Promotional codes and discounts have no cash value and cannot be refunded separately unless expressly stated otherwise.

Your statutory rights remain unaffected.

10. Chargebacks and Payment Disputes

If you believe a payment is incorrect, unauthorized, or relates to a product you have not received, please contact us first where possible so we can investigate.

You remain entitled to contact your bank or payment provider and exercise any chargeback or payment dispute rights available to you.

If a chargeback or payment dispute is opened, we may provide the payment provider with relevant information about the transaction, order, account, and delivery of the digital product.

Where a payment is reversed, we may temporarily restrict access to the affected purchase while the dispute is being reviewed. We will comply with the outcome of the dispute and any applicable legal requirements.

11. Account Deletion

Deleting your Dream Textures account does not automatically cancel completed purchases or create a right to a refund.

Before deleting your account, please download and back up any purchased files you wish to keep.

If you have an unresolved refund request, please contact us before deleting your account so we can help you identify the relevant order.

12. Your Statutory Rights

Nothing in this Refund Policy excludes or limits any rights you have under applicable consumer protection law.

If a digital product is faulty, not as described, or does not meet other applicable legal requirements, you may be entitled to a repair, replacement, price reduction, or refund, depending on the circumstances.

13. Contact Us

For refund requests or questions about this Policy, please contact:

Dream Textures

NIFTY SCOPE HOUSE LIMITED

Company registration number: 16478294

Office 12790, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

Email: [email protected]