Privacy Policy

Last updated: 25 September 2026

1. About Us

Dream Textures is an online store operated by NIFTY SCOPE HOUSE LIMITED, a company registered in the United Kingdom under company registration number 16478294.

Our registered address is:

Office 12790, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.

In this Privacy Policy, “Dream Textures,” “we,” “us,” and “our” refer to NIFTY SCOPE HOUSE LIMITED. “You” and “your” refer to anyone who visits our website, creates an account, purchases our products, or contacts us.

We are responsible for the personal information we collect and use in connection with our website and services. This Privacy Policy explains what information we collect, why we use it, how we protect it, and what rights you have.

If you have questions about this Policy or your personal information, contact us at [email protected].

2. What Personal Information We Collect

We collect information that is necessary to operate Dream Textures, provide your account, process orders, deliver digital products, and respond to your requests.

Account Information

When you create an account, we may collect your name, email address, account credentials, and other information you choose to provide.

We also keep information associated with your account, such as your purchase history, download access, and account preferences.

Order and Transaction Information

When you purchase a product, we may receive and store information such as your order number, purchased products, transaction amount, currency, payment status, transaction reference, and the date of purchase.

We use this information to confirm your order, provide access to your files, maintain purchase records, and resolve payment or support issues.

Contact and Support Information

If you contact us by email or through a contact form, we collect the information you provide, including your name, email address, message, and any attachments or order details you choose to share.

Please do not send us payment card numbers, security codes, passwords, or other sensitive payment credentials.

Technical and Usage Information

When you use our website, we may collect technical information such as your IP address, browser type, device information, operating system, pages visited, approximate location derived from your IP address, and information about how you interact with the website.

We may also use cookies and similar technologies to maintain your session, remember preferences, support website security, and understand how the website is used. More information is available in our Cookie Policy.

3. Payment Information

Dream Textures does not collect or store your payment card details or other payment credentials. All payments are processed by independent third-party payment providers.

When you pay for a product, your payment information is entered into and processed through the payment provider's secure payment environment. The provider is responsible for handling that information in accordance with its own privacy policy and applicable payment security requirements.

We may receive limited information from the provider, such as whether the payment was successful, the transaction reference, amount, currency, and other details necessary to confirm your order or investigate a payment issue.

We do not receive or store your full card number, card security code, or Apple Pay payment credentials.

Payment methods available on our website may include Visa, Mastercard, and Apple Pay, depending on your location, device, and payment provider.

4. How We Use Your Information

We use your personal information to:

• Create and manage your account.
• Process orders and provide access to purchased textures.
• Maintain purchase and download records.
• Respond to support requests and communicate with you about your account or orders.
• Send important service-related messages, such as order confirmations and security notices.
• Prevent fraud, unauthorized access, and misuse of the website.
• Maintain, improve, and troubleshoot our website.
• Comply with legal, tax, accounting, and regulatory obligations.
• Send marketing communications where permitted by law.

We do not use your personal information for purposes that are incompatible with those described in this Policy without providing any additional information or obtaining consent where required.

5. Legal Bases for Processing

We process personal information only where we have a valid legal basis under applicable data protection law.

Performance of a Contract

We use information necessary to create your account, process your purchase, provide downloads, and deliver the services you request.

Legal Obligations

We may process and retain information where necessary to comply with tax, accounting, consumer protection, fraud prevention, or other legal requirements.

Legitimate Interests

We may use information to maintain website security, prevent abuse, improve our services, and manage our business, provided that these interests are not overridden by your rights and freedoms.

Consent

Where required, we rely on your consent for marketing communications, non-essential cookies, or other activities that require consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Marketing Emails and Newsletter

You may choose to subscribe to our newsletter or receive marketing emails about new textures, product updates, discounts, and promotional offers.

Where required by applicable law, we will ask for your consent before sending marketing communications. Subscribing is optional and is not required to create an account or purchase products.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting us at [email protected].

Unsubscribing from marketing emails will not prevent us from sending important service-related communications, such as order confirmations, download information, account security notices, or responses to your support requests.

We may use third-party email service providers to deliver our communications. These providers may process your email address and related information on our behalf under appropriate data protection arrangements.

7. Cookies and Similar Technologies

We use cookies and similar technologies to support the operation of our website.

Essential cookies may be used to maintain your browsing session, keep you signed in, protect forms, and support security features.

Where we use analytics, advertising, or other non-essential cookies, we will provide information about them and obtain consent where required by applicable law.

You can manage your cookie preferences through the controls available on our website or through your browser settings. Disabling essential cookies may affect the functionality of the website.

For more information, please see our Cookie Policy.

8. Data Security

We use appropriate technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure, or destruction.

These measures may include encryption, access controls, secure account authentication, system monitoring, and regular reviews of our security practices. Access to personal information is limited to people and service providers who need it for legitimate business purposes.

We also take reasonable steps to ensure that third-party service providers handling personal information on our behalf apply appropriate security measures.

No website or electronic system can guarantee absolute security. If we become aware of a personal data breach, we will investigate it and take appropriate action, including notifying affected individuals and relevant authorities where required by law.

You are responsible for keeping your account credentials secure and for notifying us if you believe your account has been accessed without permission.

9. GDPR and Data Protection

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws. Where the EU GDPR applies to our activities, we also comply with its relevant requirements.

We follow key data protection principles, including collecting information for specified purposes, limiting collection to what is necessary, keeping information accurate, retaining it only for as long as needed, and protecting it through appropriate security measures.

We maintain appropriate technical and organizational safeguards and review our data protection practices as necessary. Staff and service providers who handle personal information are expected to follow applicable confidentiality and security requirements.

We also assess the privacy implications of new processing activities where required and take appropriate steps to address identified risks.

10. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our website and provide our services. These may include:

• Payment providers, to process payments and resolve transaction issues.
• Hosting and IT service providers, to operate and maintain the website.
• Email service providers, to send account, order, support, and marketing communications.
• Analytics and security providers, where applicable.
• Professional advisers, such as accountants, auditors, and legal advisers.
• Public authorities, regulators, or law enforcement where disclosure is required by law.

We share only the information reasonably necessary for the relevant purpose. Where a provider processes personal information on our behalf, we require appropriate contractual and security protections.

Some third parties, including payment providers, may act as independent data controllers for information they process. Their own privacy policies will explain how they use that information.

11. International Transfers of Personal Data

Your personal information may be transferred to, stored in, or processed in countries outside the United Kingdom or the European Economic Area (EEA), depending on the location of our service providers.

Where a transfer is subject to UK data protection law, we will use an appropriate legal mechanism, such as a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another permitted safeguard.

Where a transfer is subject to the EU GDPR, we will use an appropriate mechanism, such as an adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism.

Where required, we will assess the risks associated with the transfer and take additional measures where necessary to protect your information.

You may contact us if you would like more information about the safeguards applicable to a particular transfer.

12. Strong Customer Authentication (SCA)

Payments made through our website may be subject to Strong Customer Authentication (SCA) requirements.

SCA is intended to reduce payment fraud by requiring additional verification when applicable. Depending on the payment method and provider, this may involve two or more independent authentication elements, such as something you know, something you possess, or something you are.

Authentication may be completed through your bank, card issuer, Apple Pay, or another payment provider. Dream Textures does not perform this authentication itself and does not receive your authentication credentials.

13. PSD2 and Payment Security

Where applicable, online payments are processed in accordance with the relevant payment security requirements, including those associated with the Payment Services Directive 2 (PSD2) and applicable UK payment services regulations.

Our third-party payment providers are responsible for implementing the authentication and security measures that apply to their payment services.

We do not operate as a payment service provider and do not independently process payment card information. If additional verification is required, you may be asked to complete it through your bank, card issuer, or payment provider before your purchase can be confirmed.

14. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Policy, including providing your account and purchases, maintaining business records, resolving disputes, and complying with legal obligations.

Account information is generally retained while your account remains active. Order and transaction records may be retained for longer where required for tax, accounting, fraud prevention, or legal purposes.

Support correspondence may be retained for a reasonable period to help us resolve requests and maintain records of our communications.

When information is no longer needed, we will delete, anonymize, or securely retain it where continued retention is required by law.

15. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of certain processing.
• Object to processing based on legitimate interests.
• Request a copy of certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain order or transaction records even after you request deletion of your account.

To exercise your rights, contact us at [email protected]. We may ask you to verify your identity before processing a request.

16. Account Deletion

You may request deletion of your Dream Textures account through the account deletion feature available on our website.

Deleting your account may remove your access to your purchase history, download links, and other account features. Please download and back up any purchased files you wish to keep before deleting your account.

Account deletion does not automatically require us to delete information that we must retain for legal, tax, accounting, fraud prevention, or dispute resolution purposes.

If you have difficulty deleting your account, contact us at [email protected].

17. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers.

We are not responsible for the privacy practices of third parties that operate independently from us. We encourage you to review their privacy policies before providing them with personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, data processing practices, or legal requirements.

The updated version will be published on our website with a revised “Last updated” date. Where changes are significant, we will provide additional notice where required by law.

19. Governing Law and Complaints

This Privacy Policy is governed by the laws of England and Wales, subject to any mandatory data protection rights that apply to you.

If you have a concern about how we handle your personal information, please contact us first at [email protected] so we can investigate.

You may also have the right to complain to the UK Information Commissioner's Office (ICO) or another competent data protection authority, depending on your location and the applicable law.

21. Contact Us

For privacy questions, data protection requests, or complaints, please contact:

Dream Textures

NIFTY SCOPE HOUSE LIMITED

Company registration number: 16478294

Office 12790, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

Email: [email protected]